Exchanging or returning the product

The customer shall have the right to return or change the product purchased from the webshop within fourteen (14) after the product has been received by you and provided that the conditions set forth in the next paragraph of this section are fulfilled.

The customer has the right to return or changed the product provided that the following conditions are met:

• the customer has contacted Lindroos by sending a message to shop@lindroos.fi and received an approval regarding the matter from Lindroos;
• the return of the product is carried out in accordance with the instructions given by Lindroos in a way that Lindroos is in charge of organising the return through one of the service providers used by Lindroos;
• the product is unused and flawless, and the product labels attached to the product have not been removed;
• the product is returned in its original packaging; and
• the original product documentation together with the warranty certificate are returned to Lindroos.

Business-to-consumer purchases of products are subject to the Consumer Protection Act (38/1978, as amended).

Returns

You can return your order free of charge via a postal outlet. Pack the items carefully.

You can return an item through Posti. Remember to contact us first by emailing to shop@lindroos.fi to make sure you are allowed return your order. Take the parcel to Posti of your choosing and give the return ID 648618. Remember to keep the receipt with the tracking number.

Money from the purchase will be refunded according to the payment method used in order. Postal fees will not be refunded.