1. Webshop terms and conditions

These order and delivery terms and conditions govern the use of the webshop of Oy Osk. Lindroos Ab (business identity code 1594495-2) (“Lindroos” or “we”) at www.lindroos.fi. Customer agrees to be bound by these order and delivery terms and conditions (“terms”) when using, ordering and/or purchasing products from the webshop.

2. The use of the webshop and account

You must be at least eighteen (18) years old to order and purchase products from the webshop.

When a customer (“customer” or “you”) has placed an order at the webshop and accepted these terms, the customer will receive an order confirmation by e-mail from Lindroos evidencing a binding sales agreement between the customer and Lindroos to the e-mail address provided by the customer. Lindroos reserves the right not to accept a placed order.

Customer is responsible for the use and confidentiality of her/his account and/or password. Customer is also responsible for maintaining the security of her/his password. You warrant that the information provided during the ordering process is true and correct.

The webshop and the content of the webshop (including, without limitation, pictures, sounds, films, graphics and text) is either the property of Lindroos or its partners and protected by copyright and other intellectual property rights. Lindroos grants you a limited license to access and make personal use of the webshop and its content. You will not have the right to download, modify or reproduce, transfer or transmit, copy or duplicate or sell the content in the webshop without the prior written consent of Lindroos. You will have the right to print and download these terms for your personal use.

3. Payment methods

There are several payments options available, out of which you can choose the preferred payment option. The payment option will be chosen at the checkout.

All webshop transactions will be secured by security measures used by leading financial institutions in order to ensure that a transaction is completed safely.

Lindroos verifies all transactions before delivery. Lindroos reserves the right to reject an order, if we have not been able to verify the transaction.

Payment Service Provider Paytrail Plc

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

4. Prices and fees

The price of the product will be the price displayed for that product at the webshop at the time the order is placed. All prices are inclusive of value added tax. If there is an error in the price, Lindroos reserves the right to correct any pricing errors.

The delivery fees, if any, will be displayed at the checkout.

5. Delivery

Lindroos processes the orders made by you within two (2) working days.

The delivery methods are displayed and can be chosen at the checkout.

Unless you will pick-up the products from our store, Lindroos  will deliver the products to the delivery address provided by you in the order. Lindroos will make sure that all shipments are insured.

If you have chosen the pick-up delivery option, Lindroos will inform you via email when the product can be picked-up. For other delivery options, the service provider of Lindroos will inform you about the delivery.

Lindroos reserves the right to deliver products in separate shipments.

6. Warranty

All products purchased from the webshop will have the manufacturer´s warranty and the terms and conditions of the warranty will appear either from the warranty certificate or the web pages of the manufacturer.

7. Return and change policy

The customer shall have the right to return or change the product purchased from the webshop within fourteen (14) after the product has been received by you and provided that the conditions set forth in the next paragraph of this section 7 are fulfilled.

The customer has the right to return or changed the product provided that the following conditions are met:

  • the customer has contacted Lindroos by sending a message to shop@lindroos.fi and received an approval regarding the matter from Lindroos;
  • the return of the product is carried out in accordance with the instructions given by Lindroos in a way that Lindroos is in charge of organising the return through one of the service providers used by Lindroos;
  • the product is unused and flawless, and the product labels attached to the product have not been removed;
  • the product is returned in its original packaging; and
  • the original product documentation together with the warranty certificate are returned to Lindroos.


Business-to-consumer purchases of products are subject to the Consumer Protection Act (38/1978, as amended).


8. Changes to these terms

Lindroos may modify these terms at any time without notice. If these terms are modified, the modifications will enter into force once they are published at the webshop. All orders are process based on the terms applicable at the time the order is placed.

9. Force Majeure

Lindroos shall not be liable for any delay or damage, which is based on a matter or hindrance beyond its control and which is could not reasonably foresee or prevent. Such force majeure event will include, without limitation, fire, strike and labour dispute, war, natural catastrophe, act or intervention by any governmental authority, interruption of transport, product failure or failure in network transmission and other similar matter or hindrance. Lindroos is responsible for informing a customer should a force majeure event occur.

10. Limitation of liability

Lindroos will not be liable for any indirect or consequential damages. In no event shall the liability of Lindroos exceed the purchase price of the product.

Nothing contained in this Agreement shall limit the consumer’s rights under the Consumer Protection Act (38/1978, as amended).

11. Contact Information

The contact information Lindroos is as follows:

Name:              Oy Osk. Lindroos Ab (business identity code 1594495-2)

Address:          Aleksanterinkatu 48 B

00100 Helsinki


Business ID:  1594495-2


Email: shop@lindroos.fi

12. Applicable law and disputes

These terms are governed by and construed in accordance with the laws of Finland.

A consumer has the right to submit a dispute to be resolved before the Consumer Disputes Board (www.kuluttajariita.fi).

Any dispute arising out of or relating to these terms shall be settled either in Helsinki District Court or in the district court based on the domicile of the consumer.